My Wattie-Privacy Policy

Last updated: 2026

My Wattie – Utility Help & Bill Tracker (“My Wattie,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By using My Wattie, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following information:

Information You Provide

Name and contact details
Utility bill documents or images you upload
Support requests, messages, or communications
Optional account login credentials (email address only)

Automatically Collected Information

Device type, operating system, and app version
App usage activity and interaction data
Basic analytics and performance information

We do NOT collect:

Social Security numbers
Bank login credentials
Utility account passwords

2. How We Use Your Information

We use collected information to:

Analyze utility bills and provide insights
Identify potential savings programs and alerts
Send important service-related notifications
Provide customer support and respond to requests
Improve app performance, reliability, and features
Comply with legal and regulatory obligations

3. Data Storage & Security

Your information is stored using secure, encrypted cloud infrastructure.

We implement reasonable administrative, technical, and physical safeguards designed to protect your data.

However, no method of transmission or storage is 100% secure, and absolute security cannot be guaranteed.

4. Sharing of Information

We do not sell personal information.

We may share limited information:

With trusted service providers who help operate the Services
When required by law, regulation, or legal process
To protect user safety, prevent fraud, or enforce our rights

All service providers are expected to maintain appropriate confidentiality and security.

AI-Powered Features (OpenAI)

My Wattie uses OpenAI services to provide AI-powered features, including:

GPT models for Ask Wattie conversations and utility-bill explanations
Whisper for voice transcription
OpenAI text-to-speech for spoken responses

When you use these features, the information relevant to your request may be sent to OpenAI to process it. Depending on the feature, this may include utility-bill information, property details, conversation text, and voice recordings. The information shared with OpenAI depends on the feature being used and may include relevant account, utility-bill, property, conversation, or voice information. We do not represent that every category of stored information is transmitted for every request.

OpenAI processes this information under its own terms and policies. Please review OpenAI’s privacy policy for details on how it handles data.

5. Your Choices & Rights

You may:

Request deletion of your personal data
Disable notifications through your device settings
Contact us with privacy-related questions or requests

To submit a request, contact: privacy@mywattie.com

We will respond within a reasonable timeframe as required by applicable law.

6. Data Retention

We retain personal information only as long as necessary to:

Provide the Services
Meet legal or regulatory requirements
Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

7. Children’s Privacy

My Wattie is not intended for children under 13 years old, and we do not knowingly collect personal information from children.

If we learn that a child has provided personal data, we will promptly delete it.

8. Third-Party Services & Links

The Services may reference or link to third-party programs, providers, or resources.

We are not responsible for the privacy practices or content of third-party services.

Users should review those providers’ privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we do:

The “Last updated” date will change
Material changes will be communicated when required by law

Continued use of the Services after updates constitutes acceptance of the revised Policy.

10. Contact Information

For privacy questions or requests, contact:

My Wattie – Utility Help & Bill Tracker
Email: privacy@mywattie.com
Support: support@mywattie.com
Website: https://mywattie.com